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When is Connect'19 taking place?

The event will be taking place from May 14-16 at the Meliá Madrid Princesa Hotel in Madrid, Spain.

What's included?

The event includes sales training, breakout sessions, partner awards, the Connect'19 party and more! Genetec will cover the hotel fees (not including incidentals), airport transfers and will provide meals and drinks throughout the event.

What are the costs associated with Connect'19?

We are asking our partners to cover their own travel costs.

How do I confirm my spot for Connect'19?

You will receive a link to the online registration form in the personal e-mail invitation.

What travel documents are needed for entry into Spain?

A valid passport is required. A driver's license or military ID are not accepted forms of identification for international travel.

How many people can my company send to Connect'19?

Each partner can register up to 2 people. Please feel free to forward all Connect'19 communications you receive to anyone on your team who may be interested in joining us.

How do I reserve a room at the Meliá Madrid Princesa Hotel

Our team will manage all hotel reservations. Once you receive your personal email invitation to register for the event, you will be asked to provide your arrival and departure dates. Please note there may be additional fees to include a guest in your room, or to stay for additional nights. You will not be able to get the discounted Genetec rate if you contact the hotel directly. At checkout, you will be responsible for paying the balance of your hotel cost - including incidentals, guest fees, any additional room nights, and tax - to the hotel directly.

What if I register but need to cancel?

Please contact to notify us that you will be unable to attend Connect'19 by April 24, 2019.

Which airport should I fly to?

The Adolfo-Suárez de Madrid-Barajas Airport (MAD) is the closest airport, approximately 15 km from the event venue in downtown Madrid.

How do I get to the hotel from the airport?

We will arrange all transfers to and from the airport. Please make sure to provide your flight details in the registration form so that we can make the necessary arrangements.

Weather in Madrid

With summer fast approaching and temperatures in Madrid warming up, you can expect an average temperature of 15°C during May, reaching a high of 22°C, and an average low of 8°C during the evening. We recommend bringing light layers to ensure comfort both indoors and outdoors.

What should I wear?

The dress code is business casual for both day and evening events at Connect'19.

Visa information

It's your responsibility to request a visa for your trip, if applicable. If you require a letter of invitation from Genetec to complete the visa application, please contact us at with a detailed list of what to include in the letter. We require 7 business days to process these requests.

Can I bring my family to Connect'19?

Your significant other is welcome. The additional cost for your significant other to attend the opening cocktail, the group activity and the Connect'19 party is 150. Unfortunately, we are not able to accommodate children at Connect'19.

Please plan to cover the travel, incidental and meal costs for your guest.

But wait, I have more questions!

You'll receive more detailed communications regarding Connect'19 in the coming weeks. In the meantime, feel free to send your questions to: